Someone with a cert in routing and switching could become a network engineer and make a great living. The best part is that if you’re feeling down or maybe even lost, you can get plenty of support. For instance, someone struggling to prepare for a certification or having a bad time at work can simply share part of their story with their community and be flooded with tons of positive messages. This may seem like a triviality, but having the privilege to rely on a supportive community can make a gigantic difference in your career.

Most companies provide round-the-clock customer support and technical engineers typically manage this support. An engineer may also be required to work weekends and holidays, depending on the organization. Community colleges also provide a great way for people to get the necessary training required in order to start working as help desk technicians at entry-level salaries. Although it could depend on the location of the role, an entry-level IT help desk salary can be above $50,000 per year.

Down a level:

They support clients over the phone, via email, live chat, or remote-controlled screen sharing. The role of a help desk analyst is divided into tiers, and they escalate issues from one tier to the next, based on the complexity of the problem. Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video.

Because technicians are continuously inundated with inquiries and concerns, it may be a stressful workplace. Despite the disadvantages, working at the help desk may be quite rewarding if the proper characteristics and abilities are acquired. A college degree is not typically required for entry-level help desk positions, however it may help you get the interview and job faster – and at a higher pay grade – than candidates with no degree. If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills.

Help Desk Technician Jobs

If they have certifications from CompTIA in A+ or Network+, it would be beneficial. They must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL. Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. Remote help desk technicians often use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues. While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job. CompTIA A+is a widely recognized certification held by help desk technicians.

Computer programs rely on passwords and tight security controls to protect the information stored in the system. A service desk engineer typically handles the password authorization controls for a company. He is the person responsible for enabling and disabling passwords for computer software used by a company.

Help Desk Technician Salary

Help Desk Engineers in America make an average salary of $52,444 per year or $25 per hour. The top 10 percent makes over $74,000 per year, while the bottom 10 percent under $36,000 per year.

Take this chance to make your help desk engineer stand out from other competing job listings, by painting a picture that makes it easy for potential candidates to imagine working for you. Everyone that has worked in customer service knows that there are always those few customers that call about every little issue and end up wasting the customer service agent’s time.

Help Desk Technician Career Path & Training

At its most simple form, a help desk technician performs troubleshooting tasks on behalf of end-users within their company when they run into problems with applications, hardware, or network issues. The best way to train as a help desk technician is through hands-on experience. You will find that most employers are willing to train you on the job, or even provide some work-related training . Many companies offer certification programs that train individuals on specific products so that they have all the knowledge necessary to assist customers with problems regarding those items. This saves time because there will be less time spent on the phone, and it also saves money because those who are highly skilled may be able to answer most questions without transferring callers to other technicians. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

• Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job.
• The two main takeaways that I hope every entry level person reading this post walks away with are have a plan build a network of people.
• A high standard of customer service is also an important part of the role.
• This type of job is prevalent in most businesses that support technology.
• You’re always looking to get an edge on everybody else, or hunting for the next trend so you can jump on it before everyone else.
• They follow plans and blueprints with a strong focus, yet remain flexible and work well under pressure.
• Help desk assistance collaborates with the IT staff and frequently interacts with system and computer users throughout the organization.